Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@royalgourmetusa.com. 

In the event of damaged, defective, or incorrect products, we will cover the return shipping costs. Otherwise, return freight will be the responsibility of the customer.

If your return is accepted, we’ll send you a return shipping label. Please note that returns will need to be sent to the following address: 2751 Buford Hwy, Suite 100 Buford, GA 30518. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@royalgourmetusa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on packages, coupons, and gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@royalgourmetusa.com.